All products purchased through Planet Multi Store have 2 years of warranty, which can also be applied through any other official dealer of the relative brand present in the world.
All products purchased by a professional customer(or company) have 1 year of warranty
For each product purchased by a consumer customer, the customer will benefit from the legal guarantee valid for 2 years.
The consumer customer is required to report directly to Planet Multi Store the possible defect found within 60 days from the discovery.
Operating procedures to enforce the legal guarantee of conformity
PURCHASES IN STORE:At the store.
The customer-equipped with the product and the documentation that proves the purchase(receipt,credit card receipt…)–can go directly to the Planet Multi Store and contact the staff who will be available to provide all the assistance needed in the present case.The store staff will take charge of the product of which the customer complains of a lack of conformity and they will give him the “repair card”,a document that certifies the taking charge of the product and that contains all the indications and references about the produre to be follow to benefit from the legal guarantee of conformity.
ONLINE PURCHASES:Directly through the site.
The consumer customer can open warranty procedures directly through our website at the following in the returns section
And obtain 5 euros;of discount on your first order.