Article 1. Generality

These general conditions of the brand Planet Multi Store sale apply to all orders, sales and deliveries of products that the Company sells through its websites only as a distributor through the catalog, offers, advertising and quotes via e-commerce, distance selling, or orally.
The general conditions are applied to individuals and companies or organizations / associations.
All orders require the full and unreserved acceptance of these general conditions of sale. The general conditions of purchase of own client are irrelevant to the interpretation and application of this contract.

Article 2. Quotes, Orders

Only quotes submitted in writing and during the period specified in the quote will be deemed valid by law.
If no mention of the duration of quote, the validity will be fixed at 30 days from issue date.
After that period the quote will be considered expired, subject to acceptance of Planet Multi Store.
Orders can be made and are validly received by Planet Multi Store at the address specifically indicated by the same, through the Internet, by phone, by mail, by fax, through letterhead or with the customer's stamp, or by e-mail. The contract shall be concluded only after formal acceptance by Planet Multi Store. Planet Multi Store will confirm the order by any means useful with specific communication to the customer. The customer should check the order confirmation and immediately communicate any error, omission or deviation from the order itself. Otherwise the object of the sales contract will be determined based on the order confirmation sent by Planet Multi Store. Orders placed by the customer himself or by an attorney or other person authorized to act in his name or on his behalf will produce their legal effects for the customer.
Planet Multi Store reserves the right to cancel the order and to issue a refund in case of not availability of goods or availability of the products in a maximum of 7 days or in case of nonpayment. 

Article 3. Subject

The Agreement contains the terms and conditions governing:
the sale of products and provision of services purchased by the Customer through the Site; and navigation on the Site by the Customer as well as the use of all the functions put at the disposal of the Customer through the Site.
Any purchase of products or services by (A) a customer, acting as a customer consumer, will be governed not only by the Agreement but also by the provisions of the Consumer Code and Legislative Decree. N. 70/2003, as applicable; and (B) a customer, acting as a Professional Client, shall be exclusively governed by this Agreement, in addition to the provisions of the Civil Code, so far as not provided here.

Article 4. Registration on the website and acceptance of the contract terms

1. The customer who intends to act as a Registered Customer must complete the registration process on the website by providing information and personal data required and specify an email address to login and a "password" as required in the relevant section of the website. Planet Multi Store will issue an email to confirm the registration to the email address provided by the Customer Registered during the registration process.
2. The customer must read these General Conditions and, in general, the terms and conditions of the Contract which can be displayed and printed during the registration process including through access to pop-up or hypertext link; the customer is required to accept these terms and conditions by clicking into the box marked by the words "I accept the terms and conditions of use."
3. The Customer expressly authorizes Planet Multi Store to send to your e-mail address (even with links to the specific pages of the website) this Agreement, including its General Conditions, any special conditions, as well as all communications related to the execution of this Agreement. Customer acknowledges that this Agreement, including its General Conditions, any special conditions and all its changes from time to time in force, can be printed or downloaded by the Customer himself.

Article 5. Characteristics of products


The prices of products posted on our website respect the laws and regulations worldwide.

Customers that are part of the European Union: the prices of our products are inclusive of VAT but no shipping costs which will be indicated in the shopping cart before completing the order.
Customers who are not part of the European Union: the prices do not include the VAT and postage and You'll have to pay Custom Duties (and other possible taxes) once the order reaches its destination and in any case they will be payable by the recipient upon arrival of the merchandise.

The Customs duties are paid directly to the shipping courier that acts as intermediary. The customs rates and rules vary from country to country and it is hard to know how they work exactly.

All prices displayed on our website do not include any charges for services that may be charged to the customer.
Purchases of products (as shown and described on our sales Store in the relevant technical specifications) as well as of services are performed by the customer with the price in force at the time of transmission of the Purchase Order (however, the price will be displayed on the website as well as within the Purchase Order).

Prices are changed without notice every hour or so during the day thanks to an algorithm that checks the competition and market prices in order to provide the customer with the guarantee of the best online price by purchasing on our store compared to the competition.

On the contrary (and for clarity) any price that has been agreed with acceptance by Planet Multi Store of a Purchase Order issued by Customer shall remain unchanged and unchangeable between the parties.

In case We will find an incorrect price and / or apparently absurd, and whatever the reason (informatic or technical error ...) the order will be canceled in case of initial confirmation and the customer will be informed if He desires to make a new Order with the correct price.

Availability of Products

The availability of each product is updated on the website every sixty (60) minutes. In light of the fact that the possibility for customers to submit on-line orders constantly changes the availability of our products, Planet Multi Store does not guarantee the availability of products ordered by the Customer, but reserves the right to check it time by time, by giving notice to the Customer (as previously specified with Article 4).
Thanks to our warehouse of over 1000 square meters and an efficient goods storage, we can guarantee a fast and safe shipping service, but above all we have the majority of products available on our online store.
Having to catalog a wide variety of products and a continuous movement of these ones, because of the continuous shipments, we can not have an immediate availability of all products, but even so we can ensure a rapid delivery, having continuous deliveries by our supplier companies.
Upon receipt of the order, our warehouse processes it.
You will receive an email regarding the status of the shipment only in the event that, for logistical reasons internal or reassortment of the material, there are delays for the this one; or you can log on our site and check everything within its reserved area "orders."
In the event that the goods are ready for delivery, will receive only the fulfillment email with tracking number on the same evening in which his package will be processed (the email is automatically sent from our warehouse systems every night after 19:00 Italian hours).

Unbuyable Products

If you cannot find the buy button for the selected item, we might not be able to deliver the item to your country. We are not allowed to ship some products out of the European Union due to specific will of our Brands. This means that You could see the product and Its converted price, but You’re not allowed to buy it. Only products with "Buy Button" displayed on the webpage can be shipped to your country.

Article 6. Conditions and methods of payment

Safe Payment                                                                                                                                                             
The safety of your purchases is one of our highest priorities.  All our webpages are protected by certificates SSL, you can check your connection is safe, surfing in a random page of our website and you can check all our pages are in "https":
This means, for example, that all your personal details are encrypted, safe and reserved.
Our Certificate SSL (Secure Sockets Layer, a protocol to transmit information  safety) protects our domain and all our webpages to let you feel secure in all your navigations in our shop.

Conditions and Payment methods
For the Italian territory we accept Cash on Delivery, Bank transfer, Postpay top up, Paypal and credit card; while for the rest of the world we accept Bank transfer,Paypal and credit card

Cash on Delivery
Cash on delivery involves the addition of cash on delivery charges which amount 5,00 euros, in addition to the payment of shipping costs. When we will require cash on delivery,we mean CASH

Ordinary bank transfer
Your order will be activated and processed only after verifying after the payment in the bank.
Once the payment has been made ,it is necessary to send us the details of the payment by email to the address 

Here are the details to make the payment: 

BT Line srl
IBAN : IT46A0503421566000000002356

You can pay quickly and securely using your Paypal account ,without sharing your financial information with Planet Multistore

Credit card
Credit and debit cards(Visa, Visa Electron, MasterCard), through the Adyen Payment gateway which guarantees the security of your payments

Article 7. Times and forms of supply of goods

Planet Multi Store delivers products worldwide.
Products purchased will be delivered by Planet Multi Store:
- to the address indicated by the Customer in the Purchase Order;
- to the BT Line srl delivery point selected by the Customer in the Purchase Order;
- to the warehouse of the courier selected by the Customer in the Purchase Order.

Invoice / Receipt

Each delivery will be accompanied by a receipt in accordance with law (invoice will be issued where specifically requested).
The invoice for purchases of products (and related services) delivered to your door will be inserted inside of the package and / or may be required by the Registered Client only if it is explicitly requested by completing all data.
However, as regards the withdrawn products retail at Planet Multi Store, the invoice will be given directly to the Customer if requested at Sale Point Planet Multi Store, otherwise it will be issued a receipt.
No change in the invoice / receipt will be possible after the issuance thereof.
For orders involving more products, sundry invoices or receipts may be issued based on their actual consignments.

Delivery and storage

The products will be delivered by Planetmultistore at home(or made available at the Sale store or at the warehouse of the carrier selected by the customer in the purchase order) with the dates that the customer displays in the cart during the purchase phase,and,in the email received in the order confirmation

The status of the delivery can be viewed within each customer's user area

In special circumstances, which may be:
1) natural disasters (eg snow, floods);
2) high season (eg summer or Christmas period);
3) holidays (eg Christmas, Easter);
4) special events (eg Black Friday, Prime Day);
5) political events and contingencies;
deliveries may be delayed due to overloading of couriers and for reasons independent of the will of Planet Multi Store.

The customer is required to verify upon receipt of products ordered: (a) if the number of packages delivered corresponds to that indicated on the shipping document, (b) if the packaging is intact and (c) if the product was delivered to him it conforms to the Order of Purchase made.

The customer must sign the delivery note confirming "the integrity of the products subject to control"; if this does not happen, the customer can not contest the non-compliance of the Product and its quantity compared to what was ordered.

In case of withdrawal of the product directly into the store, Planet Multi Store will communicate by e-mail the customer the date from which the product can be withdrawn. The product will remain in storage at the Planet Multi Store Sale Point for 10 (ten) Business Days of the date on which the Product is available as described above. After this deadline, Planet Multi Store will have the right to declare its Contract terminated and ineffective, by sending an e-mail to the customer for this purpose, and, if so, Planet Multi Store will have the right to re-put on sale Product.

Goods withdrawn at Planet Multi Store

The Products purchased on the website can be collected from the customer also at the store.
The products will be made available at the Point of Sale within an indicative and non-binding term of 10 (ten) Business Days of sending by Planet Multi Store the e-mail of the Purchase agreement.


The invoice for purchases of products (and related services) delivered to your door will be inserted inside of the package and / or can be downloaded from the Customer Registered online directly into the customer's card.
The Registered Customers can download the invoice inputting the order number and their e-mail in the section called "Order Status".
As regards the withdrawn goods at Planet Multi Store, the invoice will be given directly to the customer at the same Sale Point Planet Multi Store.
No change in the bill will be possible after the issuance thereof.
For orders involving more products, separate bills may be issued based on actual shipments made.

Shipping fees

The price of the product purchased by the customer for which both request home delivery or withdrawal at stationary storage at a warehouse of the carrier, must be added an amount by way of shipping. This amount is calculated automatically by the Planet Multi Store system, having regard, among others, to the weight and size of products, but without distinctions related to the place of delivery in Italian territory and in some cases and / or periods shall not be present or tied to spending thresholds. That amount if this will be indicated in the Purchase Order prior to its submission by the Customer.
In case of withdrawal at the point of sale Planet Multi Store, will not add any cost for transportation.
In the case of shipments outside the European Community, customs fees and / or accessories if required will be charged to the purchaser.

Article 8. Warranty

All products purchased through Planet Multi Store have 2 years of warranty, which can also be applied through any other official dealer of the relative brand present in the world.

Professional customer
All products purchased by a professional customer(or company) have 1 year of warranty

Consumer customer
For each product purchased by a consumer customer, the customer will benefit from the legal guarantee valid for 2 years.
The consumer customer is required to report directly to Planet Multi Store the possible  defect found within 60 days from the discovery.

Operating procedures to enforce the legal guarantee of conformity

The customer-equipped with the product and the documentation that proves the purchase(receipt,credit card receipt…)–can go directly to the Planet Multi Store and contact the staff who will be available to provide all the assistance needed in the present case.The store staff will take charge of the product of which the customer complains of a lack of conformity and they will give him the “repair card”,a document that certifies the taking charge of the product and that contains all the indications and references about the produre to be follow to benefit from the legal guarantee of conformity.

ONLINE PURCHASES:Directly through the site.
The consumer customer can open warranty procedures directly through our website at the following in the returns section


  • In the case of a warranty for online orders, the consumer has to send a copy of the receipt(or invoice)inside the package: otherwise the relative warranty will not be applicable;(note:It’s always recommended to attach a copy of the receipt or invoice, customers who have made Payments with Paypal/credit card can attach a copy of the payment receipt,in absence of a receipt,-This copy is sent automatically by Paypal.Customers who have made payment by bank transfer, cash on delivery or Postpay top up must necessarily attack a copy of the receipt(or invoice)
  • In the case of warranty for store purchases, Customer must always obtain a receipt or equivalent document proving the purchase:otherwise the relative warranty will not be applicable.
  • In case of a warranty claim, the manufacturing of the warehouses generally ranges from 2 to 8 working weeks depending on the type of problem encountered, the period in which the product is shipped to the company and other variables exclusively linked to the company.
  • The replacement of a defective product with a new one by the manifacturer doesn’t extend the warranty or restart it-In this case the original warranty is the valid one
  • The warranty for used products is 1 year


Article 9. Right of withdrawal

The withdrawal right is regulated in accordance with legislative article 45 to 67 of Decree 206/2005 (this legislation provides the right to terminate the contract).

The withdrawal right can be exercised by the customer in no more than 14 working days after the reception of the ordered goods.

The customer-consumer (a natural person who purchases the goods for purposes not attributable to his professional activity and he doesn’t indicate a VAT number in the order) has the right to withdraw from the purchase contract for any reason. The withdrawal right belongs only to the customer-final consumer who buys for purposes unrelated to his economic and work activity and who therefore buys by communicating his tax code together with the personal data. The purchased products can be returned with full refund except:

- shipping costs for the return of the material
- shipping costs where present and all ancillary shipping services purchased with the order
-All services and all the laboratory work purchased.

Purchases at the store:
There is no refund for a purchase made in-store.Our store can issue a voucher of the same value as the returned product,or exchange the latter for other material in the legal 14 working days. After 14 working days it will no longer be possible to make this “change”

Purchases online:
To make a return You have to open a procedure using your user area.

After 14 working days,the request will no longer be valid.

However, before returning the material, it’s better to contact Planet Multi Store sending an email with a request for authorization to return to the address

The material must be made intact in all its parts, including packaging.

Software products will be refunded only if the products are not used and they are in the original sealed packaging.

The costs of returning the product are the responsibility of the customer



The withdrawal right does not apply to the customer who purchases for purposes related to his work(instrumental use, resale,etc ) and who therefore communicates his VAT number to the supplier. The withdrawal right is also excluded in these cases:

  • Purchase of packaged products whose original packaging has been damaged by the customer;
  • Purchase of products whose price is linked to fluctuations in financial market rates with the supplier is unable to control;
  • Purchase of goods made to measure or personalized or which cannot be sent back for their nature(ex. Masks with mounted optical lenses, fins made for customer’s requests ,shaft modified for customer’s requests;
  • Food products(ex energy supplements);
  • Products with the security seal opened by the customer;
  • Products used by the customer himself that can no longer be sold as new;
  • Products damaged by the customer;
  • Services (ex lens fitting service, regulator assembly kit)...);
  • Gift cards
  • I purchase SMU products which have a below-cost and discounted price as end-of-series products cannot be restocked and resold


In addition the withdrawal right can’t be applied to shipped goods and not yet collected,


The withdrawal right is exercised from the customer sending a register letter with acknowledgement of receipt addresses to the owner of the website or via online procedure in his user area in the returns section.
. This communication must necessarily contains all of the following::

  • The document number(invoice-transport document)for which the withdrawal is exercised
  • The will of the customer to withdraw in whole or in part from the purchase contract;
  • The description and the codes of the items for which the right of the withdrawal is exercised
  • Copy of the purchase document(invoice-transport document)relating to the order
  • Client’s bank details(current account,ABI,CAB,account holder)

Without the referred requirements the supplier will not be able to recognize the withdrawal right.. The customer undertakes to keep with care and diligence the products received and for which he wants to exercise the withdrawal right, keeping them intact together with the packaging,and the accessories etc. aswell. Following the receipt of the registered letter with which the customer communicates the wish to exercise the withdrawal right. The supplier,after having verified the correspondence to the above requirements,will communicate by email to the customer the number (called DDR) to carry out the return of the products.The customer undertakes to return the products for which the right of withdrawal was  exercised no later than 14 days from the communication of the DDR by sending the goods to the supplier and taking care to indicate clearly on the outside of the packaging the DDR number. The costs and risks of transport for the return are full responsibility of the customer. The return of products that are not intact, deteriorated or without original accessories or equipment, will not be accepted by the supplier and the products will be returned to the sender with an increase in transport costs. Once the goods have been received in compliance with the above and the necessary checks have been carried out, the supplier will proceed to refund the customer in the shortest possible time (within 14 working days)


Article. 57 C.d.c. establishes that “the consumer is responsible for the decrease in the value of the goods resulting from a manipulation of the products”


The consumer who lives in Europe is informed that the European commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the european consumer to solve non-judicially any dispute relating to contracts for the sale of goods and services. Consequently, if you are a consumer established in Europe, you can use this platform to solve any dispute arising from the online contract made in this website. The European ODR platform is available at the following link:

Article 10. Responsibility

The Buyer with the order assumes responsibility for compliance with the laws and safety requirements regarding the use of the products purchased.
And therefore it excludes any responsibility of Planet Multi Store for any direct or indirect damage caused to persons or property from improper handling of the products supplied.
BT Line srl shall in no case be held responsible, even indirectly, for the failure or inadequate functioning of the products and / or consequential damages.

Article 11. Privacy Policy

View our Privacy policy

Article 12. Changes to the website

Planet Multi Store reserves the right to make, at any time, in its sole discretion, any changes, additions and / or updates that it deems necessary and / or simply appropriate to the site, content, programs and / or other materials contained herein and / or available through the website (including the General Conditions).
For clarity, any changes and / or updates made as above has no effect on already signed contracts with customers prior to the execution of such changes or updates.
In the event that is declared the nullity, invalidity or unenforceability, in whole or in part, of any provision of this Agreement by any competent court, the control authority or administrative authorities, the remaining provisions of this Agreement shall not be affected.

Article 13. Disputes resolution

Any question raised will be solved by Planet Multi Store staff as soon as possible.
Contact our assistacnce at +39 0574 23395 or via email:

Article 14. European procedures of the Dispute Resolution

European legislation requires that all online stores include the following link to the online dispute resolution platform of the European Commission

Article 15. Jurisdiction and Venue

The Agreement is governed by Italian law.
For any dispute concerning the validity, effectiveness, interpretation or execution of each contract and in general relative to navigation on the website by the Customer or the use of any commissioning capabilities at the disposal of the Customer through the website, it shall be considered valid only the action by the Court of Forlì, except the Court of the place of residence or domicile of the customer, within the meaning of the Consumer Code.

Using gift card you agree to be bound by the terms and condition; therefore we recommend that you read them carefully. These terms and conditions will be governed by the laws of your country.


Gift card can also be purchased at the Prato store..
Once your order has been approved, electronic gift cards purchased On will be sent to the email address indicated when you order them

You can use your gift card on or directly in the shop  .
All online purchases made through gift cards imply acceptance of the conditions of sale envisaged for online purchases while for in-store purchases the condition of sale envisaged  for physical purchases apply.
The user acknowledges to read carefully these conditions of sale and undertakes to comply with them. After having used them, any remaining credit of the gift card will remain available for future purchases and it not be refundable or redeemable for cash.


Your gift card is valid for one calendar year    


You can check the balance of your gift card online.


The total value of the order that includes products purchased online or in store with a gift card includes the price of the products, value added tax, and delivery costs. If the total of the order is higher than the balance available on your gift card, the remaining must be paid by another accepted payment method or by another gift
In case of return of a product originally purchased with a gift card, the refund will be credited to the original gift card or to a new gift card. In case of return of a product originally purchased with multiple gift cards, the total value of the product will be refunded on the most recently purchased gift card. In case of return of a product originally purchased using multiple payment methods, the refund will be made primarily according to the payment method used for the original transaction(for example credit card, debit card, Paypal account) until it is reached the amount initially paid with that method of payment; therefore, the remaining balance of the refund due will be transferred to the gift card used, or, to a new one.
Stolen ,lost or damaged gift cards cannot be replaced without any adequate proof of purchase. PlanetMultistore cannot be held responsible for any loss of the balance available on the gift card following theft or fraud.
Contact us for more information.


If necessary Planetmultistore reserves the right to refuse, cancel or suspend gift cards and orders ,for example in case of suspected fraud, in case of a wrongly issued gift card with an incorrect name or for other violations of the gift card policy.


For more information on these Terms and Conditions or on the use of Gift cards, contact BT Line srl with registered office in via simintendi 2a, 59100 Prato(PO), Italy.



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